OUR RETURN POLICY
Not 100% happy with your purchase? We gladly accept returns of unworn merchandise within 30 days of delivery. No questions asked.
Refunds will be credited to the original method of payment.
CAN I CANCEL MY ORDER?
We currently cannot cancel an order - our system is automated so that all requests are sent directly to warehouse for immediate pick and pack. Simply refuse the package at delivery or request for a return label so that we can cancel your order.
HOW DO I RETURN ITEMS?
To return an item, simply send us a note at firstname.lastname@example.org stating which shoe you would like to return and the reason for return.
Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.
HOW MUCH WILL SHIPPING COST?
Your shipping cost will be on us within 30 days of delivery date. Once your return is authorized, we will provide you with a shipping label, worry-free.
HOW CAN I EXCHANGE ITEMS?
To exchange an item, simply send us a note at email@example.com.
Once your exchange request is processed, you'll receive step-by-step instructions and a shipping label via email.
HOW LONG DOES IT TAKE TO GET MY REFUND?
All refunds will be credited to your original form of payment within 3 to 7 business days of receipt of your packaged return.
WHAT ITEMS ARE RETURNABLE?
You have 30 days from the delivery to return your items.
Shoes must be returned in new condition with original packaged contents. Your items should be tried indoors on clean surface.
We guarantee against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us with the details for such claims.
WHAT ITEMS ARE NON-REFUNDABLE?
Worn items, final sale / clearance items, and free gifts or promotional items with retail value are non-refundable.
Items not purchased on this website, including department stores or other online retailers, should be returned to the originating retailer and are subject to the return policy of the originating retailer.