FAQ

Product

What’s the best way to clean my People shoes?
For best results, we suggest cleaning your shoes with a soft cloth or toothbrush, warm water and soap as soon as they have been exposed to dirt. We do not recommend putting them in your washing machine or dryer.

What is EVA?
EVA stands for ethylene vinyl acetate — a fancy word for rubberized foam. All of our shoes are made with our custom–engineered SkyLite™ EVA, a super light and shock–absorbent material. Our unique SuperCush™ sock liner (which molds to your foot) is also made of EVA because a lighter, cushier shoe makes for a happier you.

What is DreamKnit™?
DreamKnit™ uppers are made using computer–aided industrial knitting machines. Each panel is efficiently fabricated from a single 2–color layer of polyester thread, offering a supportive fit that contours to your foot while reducing the waste associated with transitional upper fashioning.

Where can I buy People shoes?
Please refer to our Stockists page for a list of global locations currently selling People Footwear™. Please note this list is constantly expanding and though we do our best to keep it up to date, it may not always reflect all stores. If you are in a specific area not listed on the page, please contact us.

Where is People Footwear™ headquartered?
We’re located in beautiful Vancouver, B.C., Canada.

Are People shoes suitable for walking?
They most certainly are — our shoes are made from SkyLite™ EVA with SuperCush™ sock liners to maximize comfort and keep your feet happier for longer.

Are my People shoes good for travel?
Absolutely! Our shoes are perfect for travel as they are super light and many styles pack down — perfect for carry-on baggage (not to mention super comfortable for those long travel days).

Are my People shoes waterproof?
Our fully molded EVA shoes, i.e the Senna, are indeed waterproof. The remaining shoe styles are not intended for wear in water.

What are the largest and smallest sizes you carry?
Our shoes are unisex and run from size C4 (for Lil’ Peeps) up to Men’s 13 (Women’s 15).

How will my People shoes fit?
The majority of our shoes fit to size, however in most cases the Stanley fits ½–1 size smaller and the Senna fits ½–1 size larger. Please refer to our Fit Guide for more information.

Where are People shoes manufactured?
Our shoes are manufactured at one of the highest quality factories in China.

Are People shoes vegan?
All of our shoes are made from man–made materials — no Bambi’s or Babe’s (or any other animal) were harmed in the creation of our shoes.

Return Policy

Online Purchases
All clean, unworn product that is purchased online (excluding promotional or sale items), and accompanied by its original undamaged shoe box, can be returned within thirty (30) days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned People Footwear™ merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the People Footwear™ product within 10–14 business days. This refund will be issued to the credit card or PayPal account that was used to make the original purchase. We cannot refund different accounts or credit cards. Promotional or sale items are non–refundable.

* Online orders will be accompanied by a Pre-Paid return slip. This slip can be used to send any portion of the order back to us.  We recommend tracking your return shipment as People Footwear™ is not liable for any lost product being returned.

** Please inform us of all returns/exchanges by contacting us at support@peoplefootwear.com.

All returns should be addressed to:

US Orders:

NRI Distribution
13169 Slover Ave, Los Angeles,
CA, USA, 92337

Canadian Orders:

NRI Distribution
9835 Dallas Drive East, Kamloops,
BC, Canada, V2C 6X2

 

Retail Purchases
If you purchased your shoes at a retail store you will need to take your shoes to the same store at which you purchased them and all returns / exchanges will be subject to that store’s return policy.

When will I receive a refund from the return of my online purchase?
Upon receiving returned People Footwear™ merchandise (meeting the requirements set out above) at our warehouse, a refund in the amount of the purchase will be issued to you for the People Footwear™ product within 10–14 business days. All refunds will be issued to the credit card or PayPal account that was used to make the original purchase. We cannot refund different accounts or credit cards.

Warranty

There is a defect with my People shoes that I purchased online, what should I do?
We want our customers and their feet to be happy! If you purchased a pair of People Footwear™ online and they are found to be defective, tell us! We will accept defective items up to thirty (30) days after purchase in exchange for a new pair of shoes or online store credit.

Prior to a return authorization we will require a photo and description of the defect. Please send photos and description of the defect to support@peoplefootwear.com and one of our customer service agents will be happy to assist you. Please note People Footwear™ reserves the right to determine what shall qualify as defective.

There is a defect with my People shoes that I purchased at retail, what should I do?
If you purchased your People shoes at a retail store and they are found to be defective, please return your shoes to the store at which you purchased them along with your original receipt.

Shipping

Do you ship to my country?
We currently only ship online orders to locations inside the United States and Canada. If you are interested in purchasing product outside of the US, please visit our Stockists page to locate your local dealer.

How much are the shipping costs for US online purchases?
Orders up to $100 are subject to a Standard Shipping (4–10 business days) rate of $12.00.

Standard Shipping rates will be waived on orders of $150 and over.

All Express shipments (2–3 business days) are subject to a rate of $25.00.

Media

We would like People Footwear™ to advertise in our print or online publication, who should we contact?
Please forward your Media Kit to media@peoplefootwear.com along with the subject “Advertising” along with an explanation of why People Footwear™ is a good fit for your publication.

I’m writing an article on the brand and I’d like to include a product or lookbook image, who should I contact?
Please email media@peoplefootwear.com along with the subject “Media Request” along with a summary of the article and a detailed description of where and when the image will be visible and the required dimensions and file type. Someone from our marketing department will do there best to get back to you in a timely manner.

I’d hosting a charitable event and I’d like to inquire about product donations, who should I contact?
Please email media@peoplefootwear.com with the subject “Product” along with a summary of the article and a detailed description of where and when the image will be visible and the required dimensions and file type. Someone from our marketing department will do there best to get back to you in a timely manner.

I’d organizing an event and I’d like to inquire about product giveaways, who should I contact?
Please email media@peoplefootwear.com with the subject “Event Sponsorship” along with a detailed summary of the event along with an explanation of why People Footwear™ is a good fit. Someone from our marketing department will do their best to get back to you in a timely manner.

Wholesale

I’d like to inquire about distributing People Footwear™ in my country, who should I contact?
If you’re a retailer or a distributor who is interested in carrying our products we’d love to hear from you! Please email us at sales@peoplefootwear.com.

Still Have Questions?
For any questions, or general inquiries. Please email us at support@peoplefootwear.com